Overview of the latest news
Two to the tenth
In his blog “Kassenzone” Alexander Graf takes a look at the topic of growth, which in his opinion is an outstanding criterion in retail. As the example of Amazon impressively shows, the fastest-growing company in each segment sets the tone within the platform economy.
Brand manufacturers push their online channels
More and more manufacturers of branded goods are establishing their own online sales and are thus competing with traditional retailers. This issue was one of the central topics of the GfK Trade Conference in Zurich.
Karstadt & Kaufhof: Why the department stores cannot be saved despite Omnichannel and iPads
Karstadt and Kaufhof have been among the dominant protagonists of retail for decades. However, in times of the Internet both are fighting against a loss of importance. “etailment” editor Steffen Gerth analyses their situation.
New DIN for online grocery published
The Bundesverband E-Commerce und Versandhandel Deutschland (bevh) and the company All you need have developed a DIN for online grocery. DIN SPEC 91360 describes the requirements and specifications for packaging and shipping of goods and for cold chains in online grocery.
Online Grocery is also Mobile Commerce
The magazine “etailment” gives an overview of online grocery in Germany worth reading. In addition to the various competitors, the challenges in the online grocery sector are also discussed.
Rewe is not yet making money online
Rewe is one of the pioneers in German online grocery. However, the company is not yet making money in this business field. This was confirmed by Rewe CEO Lionel Souque in an interview with dpa.
Albert Heijn is testing smart door lock
Delivery to the customer is an extremely complex challenge in the online grocery sector. To be able to supply customers who are not at home at the time of delivery, Dutch grocer Albert Heijn is now experimenting with smart door locks.
Europe shipping? How the logistics service providers support the trade
Smooth logistics are an important prerequisite for cross-border trade. “etailment” asked the leading logistics companies DHL, Hermes, DPD, GLS, UPS and FedEx about their strategies and in this way created a valuable overview for retailers.
Tips for a successful international market entry via your own online shop
Internationalization projects present shop operators with great challenges. The blog “Handelskraft” gives some valuable tips.
Automation: Customer expectations in the digital age
Customer service automation appears to be an effective tool for providing customers with quick answers to their questions. But which pitfalls need to be considered? A study by the management consultancy mm1 provides information.
Transaction share of payment methods in German retail (2017)
Germans love their cash: According to a study by the EHI Retail Institute, 77 per cent of all in-store retail transactions were paid in cash in 2017.
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