Overview of the latest news

#Strategy

“The battle between online and offline has long been decided”

Customer centricity is one of the most important success factors in e-commerce. In an interview with “Internet World”, Dr. Kai Hudetz from IFH Köln explains how to acquire it.

https://www.internetworld.de/e-commerce/omnichannel/kampf-online-versus-offline-laengst-entschieden-1586583.html

Albert Heijn: First cashless shopping store

Not only Amazon is experimenting with the idea of a cashless supermarket – the Dutch supermarket chain Albert Heijn is also venturing into this field. The first two “AH Shop & Go” stores have opened in Amsterdam, offering fresh, ready-to-eat products around the clock.

https://lebensmittelpraxis.de/handel-aktuell/22464-albert-heijn-eerste-kassenlose-geschaefte-2018-09-24-12-11-45.html

#Omnichannel

Proposed pickup-only store continues Walmart’s omnichannel push

How can an effective omnichannel strategy be implemented? US retail giant Walmart is now experimenting with pick-up-only stores to make its processes more efficient.

https://www.fooddive.com/news/proposed-pickup-only-store-continues-walmarts-omnichannel-push/533445/

#Online Grocery

Bad results for German online grocers

Stiftung Warentest has scrutinised German online grocers and examined them in various categories. The results are not impressive.

https://www.internetworld.de/e-commerce/online-handel/miese-ergebnisse-deutsche-online-lebensmittelhaendler-1586722.html

Deutsche Post DHL Group sells AllyouneedFresh to Delticom

DHL sells its online supermarket AllyouneedFresh. The buyer is Delticom AG, which already operates Gourmondo and Lebensmittel.de.

https://www.dpdhl.com/de/presse/pressemitteilungen/2018/dpdhl-group-verkauft-allyouneed-fresh-an-delticom.html

Rewe-CEO Souque: „There’ s no easy way to catch up with us“

With the recent commissioning of a largely automated distribution warehouse near Cologne, Rewe intends to make online grocery profitable. Should the business develop as desired, further online warehouses in other cities could follow, said CEO Lionel Souque in an interview with “Welt am Sonntag”.

https://www.welt.de/wirtschaft/article181708562/Rewe-Chef-Lionel-Souque-will-Online-Handel-weiter-ausbauen.html

How will Amazon Fresh proceed, Ralf Kleber?

What strategy does Amazon Fresh pursue in Germany? Ralf Kleber, CEO of the retail group in Germany, answered the questions of “NGIN Food”.

https://ngin-food.com/artikel/amazon-chef-ralf-kleber-interview-fresh/

#Marketplaces & Platforms

Digital platforms: Will Germany be put on the sidetrack?

The platform economy has long been a reality, but German companies are usually not represented in the list of pioneers. In a new study, the ECC Köln examines action points for German companies.

https://www.ifhkoeln.de/pressemitteilungen/details/digitale-plattformen-droht-deutschland-das-abstellgleis/

The Future of Consumption – What Alibaba is Planning in Germany

When will Alibaba push its German business? According to Karl Wehner, CEO of Alibaba Germany, this could still take a while. The company is currently focusing primarily on Russia, Southeast Asia and the Chinese domestic market.

http://www.manager-magazin.de/finanzen/artikel/alibaba-deutschland-chef-karl-wehner-stellt-seine-expansions-plaene-vor-a-1230660.html

#Internationalization

Cross-border shopping in Europe 2018

The shopping habits of Europeans sometimes differ widely. This is shown in a new study by the payment service provider PayPal. For example, while 84 percent of Irish, 81 percent of Austrians and 72 percent of Belgians shop in foreign online shops from time to time, this is significantly less the case in Germany (32 percent), Great Britain and Poland (38 percent each).

https://ecommercenews.eu/cross-border-shopping-in-europe-2018/

#Studies

Brick-and-mortar retail is still more popular than online shopping in some segments

According to a study by logistics service provider Centiro and JDA Software, a software provider for retail solutions, online retailing has by no means established itself in all product groups. In the food sector in particular, stationary retail continues to dominate.

https://t3n.de/news/der-stationaere-handel-ist-in-einigen-segmenten-immer-noch-beliebter-als-onlineshopping-1112860/

Image source: Pixabay / Andrys

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